Refund Policy
You are eligible to request a refund upon receiving the initial design concepts without restrictions. However, once you request modifications to these concepts or approve them, our refund policy ceases to apply, and no refunds can be facilitated. Below are the refund regulations you agree to upon signing up for our services:
Before Initial Draft Delivery
If you request a refund before receiving the first design draft, you will be refunded the full amount paid minus a 10% service and processing fee.
Within 48 Hours of Order Placement
A refund of 66% of the amount paid is available if requested within 48 hours of placing your order, subject to a 10% deduction for service and processing fees.
Between 48 and 120 Hours After Initial Design Receipt
You can request a 33% refund of the amount paid, with a 10% deduction for the service and processing fee.
After 120 Hours
No refund requests will be accepted beyond 120 hours after the initial design delivery. For any other service issues or inquiries, our support team remains at your disposal.
Inactive Orders
No refunds can be requested for orders inactive for over 30 days. Such orders can be reinstated, but a reinstatement fee will apply.
After Final File Delivery
Once final files have been delivered, we do not accept any refund requests.
Post Website Deployment
After the completion of website development or its live deployment, we do not process refunds.
Refund Request Procedure
All refund requests must go through our support department. We reserve the right to approve or deny refunds based on each case. Violations of our user agreement may lead to order termination without notice.
Package-Specific Policy
Our refund policy applies uniformly to all custom and individual packages. Refunds are only possible during the initial design phase.
Refund Criteria
To request a refund, you must provide a valid reason related to the initial brief or the feedback provided during revisions. Refunds are contingent on the delivered design failing to meet the stipulated requirements. If dissatisfied, you may request further revisions.
Money-Back Guarantee
Our guarantee relies on the good faith in which you placed your order. Orders duplicated across multiple companies to claim a refund are deemed disloyal, and such refund requests will be denied.
Client Involvement
Active participation and feedback are crucial. Lack of involvement or justified reasoning may preclude a refund.
Design Uniqueness
We strive to create unique designs. If similarities to existing designs occur, please request a revision. We are not liable for any copying post-delivery, nor will refunds or compensation be provided. Clients are responsible for copyrighting their designs and branding.
By using our services, you acknowledge and agree to adhere to these terms regarding refunds.